The problem is rarely effort or access to information.
It’s not knowing what matters, where things stand, or what to do next. When that’s unclear, teams stall, misalign, or move in the wrong direction.
Our tools come directly from work inside organizations. Each one helps you understand a specific part of the challenge so you can move from uncertainty to action.
Change management toolkit for any project
Measure your customer experience priorities
Harmonize your organization’s culture across job levels
Stay on top of fast-changing policies
Keep decisions, ownership, and execution connected as change unfolds. Move without losing alignment or momentum.
ChangeChampion® is an AI-enabled change management and decision-support platform built to help organizations plan, navigate, and sustain complex change efforts. It provides practical tools that help leaders structure decisions, assess readiness, manage stakeholder dynamics, and maintain alignment as initiatives evolve.
The platform supports real-world execution by helping teams identify risks early, clarify governance and ownership, strengthen communication strategies, and evaluate how change may impact people, processes, and technology. Integrated tools such as stakeholder mapping, readiness assessments, SWOT analysis, survey analysis, and strategic feedback capabilities give leaders structured support throughout the lifecycle of a change initiative.
Rather than replacing leadership judgment, ChangeChampion™ helps organizations move faster and more deliberately by creating a repeatable framework for managing transformation without losing visibility, accountability, or momentum.
Know which policy changes actually matter and what to do next. Cut through the noise and focus on what affects your organization.
GovPulse® is an AI-driven presidential action and federal policy monitoring platform that helps organizations quickly understand the impact of shifting federal priorities without spending hours sorting through dense government language, spreadsheets, or fragmented updates. It continuously tracks presidential actions, executive orders, memoranda, and related federal activity to generate tailored, organization-specific reports that identify what is relevant, what may create risk or opportunity, and where leadership may need to act.
Instead of reacting late or trying to manually interpret every policy shift, teams receive structured insights, relevance rankings, and plain-language analysis designed to support faster decision-making and clearer internal alignment. Built-in AI support also allows users to ask follow-up questions, explore implications, and analyze related documents within the same environment.
See where your organization is aligned and where it isn’t. Surface what’s actually happening so you can address it directly.
CultureCreation™ is a structured organizational culture assessment designed to help leaders understand how culture is experienced across teams, levels, and functions. Rather than relying on assumptions or isolated feedback, it captures organization-wide perception data to identify the values, behaviors, and tensions shaping how work actually gets done.
The assessment surfaces competing dynamics that often affect execution — such as innovation versus stability, collaboration versus autonomy, or speed versus predictability — helping leaders see where alignment gaps may be slowing decision-making, communication, or performance. The result is a clearer picture of the organization’s current culture, a shared language for discussing it, and a measurable baseline that can be revisited over time to track progress and support intentional change.
Take the assessment to get a brief report on where your customer experience approach may be falling short. Use it to identify the gaps that matter most and decide where to improve first.
CX Spark® is a research-based customer experience maturity assessment designed to help individual leaders, practitioners, and team members understand how they perceive their organization's approach to customer experience across leadership, culture, capabilities, insights, and experience design. It provides a structured way to reflect on current practices and identify where customer experience efforts may be disconnected, inconsistent, or underdeveloped.
The assessment generates an immediate snapshot of how you perceive your organization’s customer experience maturity based on your responses, helping you better understand where strengths exist, where friction may be slowing progress, and where improvement opportunities may have the greatest impact.
Rather than serving as a formal organizational audit, CX Spark® provides a structured perspective designed to support reflection, planning, and more informed customer experience decisions and conversations.
Whether you are exploring CX for the first time or refining an existing approach, CX Spark® provides a practical starting point for more informed customer experience decisions and conversations.
Start with practical tools you can use immediately.
Not every challenge requires a full platform rollout. Sometimes teams just need a better way to structure conversations, align stakeholders, or move work forward. These free tools are designed to help organizations take action quickly, improve alignment, and create momentum around real work.
Understand who influences decisions and where alignment or resistance may impact progress.
Power Mapping helps teams visualize stakeholder dynamics, influence, decision-making authority, and potential friction points. It’s useful for transformation efforts, organizational change, policy initiatives, and any work requiring stakeholder alignment.
Create structured conversations around what’s working, what isn’t, and what needs to change.
This lightweight retrospective tool helps teams identify behaviors, practices, or processes they should start doing, stop doing, or continue doing. It’s commonly used for team alignment, leadership discussions, project retrospectives, and continuous improvement efforts.
Better understand the people you’re designing, communicating, or planning for.
The Persona Builder helps teams create structured stakeholder or customer personas by organizing goals, motivations, behaviors, needs, and challenges into a shared framework. It’s useful for customer experience work, organizational change, communications planning, service design, and strategy development.
Clarify how your team works together before misalignment slows progress.
The Team Charter Toolkit helps teams define roles, responsibilities, decision-making approaches, communication expectations, priorities, and working norms. It’s especially useful for newly formed teams, cross-functional initiatives, and teams navigating change or growth.
Make meetings more purposeful, focused, and actionable.
MeetingPrimes helps teams improve meeting quality by providing structured prompts, facilitation guidance, and practical techniques that encourage stronger participation, clearer outcomes, and more productive discussions. It’s designed for leaders, facilitators, project teams, and organizations looking to reduce unproductive meetings and improve collaboration.
Run more effective virtual meetings with clearer structure and stronger participation.
The Virtual Meeting Toolkit provides practical guidance, facilitation approaches, and meeting structures designed to improve engagement, collaboration, and follow-through in virtual environments. It helps teams reduce meeting fatigue while increasing clarity and accountability.
Strengthen critical thinking and improve how teams approach complex problems and decisions.
The PRIMES provide structured thinking prompts and lenses designed to help individuals and teams challenge assumptions, clarify priorities, and approach conversations more intentionally. They are useful for leadership discussions, facilitation, strategy work, organizational change, and collaborative problem-solving.
The Clearing’s workplace change consulting model helps organizations navigate the entire corporate change lifecycle by defining the organizational vision, mission, and corporate strategy involved. We guide you from idea to implementation while minimizing distractions for the workforce and reducing the level of effort for leadership.
Specifically, our workplace consultants help organizations shape their culture by aligning your company’s physical space, people, technology, and business processes with cultural intent. to, This process helps your organization leverage technology and strategic investments to increase productivity and improve performance.
The Clearing’s management consultants deliver a unique, powerful, and highly successful approach to help organizations manage complex risk, safety, and security issues.
Our corporate culture consulting offerings in this space include:
As leaders, how do we navigate uncertainty and risk while continuing to show compassion and illustrate strength and conviction across our organizations? The answer is organizational resilience.
Our organizational culture consultants will help you build resilience to keep your business healthy in the face of unavoidable shocks and stressors. We help individuals and organizations build better leadership models, management tools, and conflict resolution skills before a challenge occurs, better preparing your organization to deliver positive outcomes to difficult situations.
The Clearing exists to help leaders through difficult organizational culture challenges that require a transformation. Whether facing stagnation, a reputation crisis, customer dissatisfaction, or fragmentation, our consultants help leaders recognize that transforming organizational culture is part of the solution.
Our change management consulting approach begins by reviewing your organization from a broad internal and external perspective. This methodology involves large-group conversations that engage multiple stakeholders discussing the daily role that they play in shaping your organization’s culture.
In the wake of the pandemic, organizations face unique challenges in adapting to new working norms while addressing evolving employee experience (EX) needs. We recognize that cultivating a positive and engaging EX has become a strategic imperative for driving organizational success and enhancing customer value.
The Clearing’s Employee Experience
Improvement model, adapted from Itam
& Ghosh, 2020, focuses on three objectives:
Our EX improvement services begin with a comprehensive assessment of the current employee experience, utilizing surveys, interviews, and focus groups to understand organizational culture, leadership practices, and engagement levels.
We then collaborate closely with clients to develop a customized EX strategy tailored to their goals, focused on fostering workplace culture, promoting employee recognition and well-being, and implementing effective communication and feedback mechanisms. Frequently, we will implement technology solutions to streamline HR processes and facilitate remote collaboration to empower employees and enhance productivity.
The Clearing uses visual design to establish meaningful and impactful business outcomes for our clients through strategic storytelling.
This skill set allows your CX design consultants to distill complex and technical narratives into easily accessible visual products suitable for dissemination across traditional and digital communications.
Our product development consultants support clients tasked with digital transformations, communications integration, and customer-centric technology improvements, helping organizations and government agencies to better react to their changing customer and federal priorities by creating enterprise-wide agility.
Our product development services include:
IT transformation efforts often fail when leaders do not fully consider the full range of the human aspects involved in implementation, which range from buy-in and adoption challenges to training and usability issues.
The Clearing’s IT strategy consultants provide the necessary change management, communication, and program and project management support during digital transformations and IT migrations that address the human side of change to deliver an improved customer experience. We partner with our clients to offer user-based requirements gathering, IT usability testing, training, communication products, and technology adoption strategies for large-scale technology rollouts.
The Clearing’s CX data and research consultants use data analysis to understand complex operational systems and resolve observed challenges.
Our CX methodology analyzes available data to understand the current state of your system and then identify the key interventions that will help you achieve your outcomes.
Our team of customer research consultants can also help identify additional sources of data that will unlock additional insights and track key performance indicators to determine if designed interventions are working.
Every single brand interaction shapes your customer experience. How do you know you’re delivering the experience they want?
The Clearing helps clients create an intentional customer experience (CX) strategy by defining, planning, and codifying an organization-wide customer experience improvement approach that supports your organization’s goals.
Organizational design is both an art and a science. Your organization’s cultural, structural, social, and technical elements serve as the building blocks that determine whether your processes and behaviors will support your organization’s ability to deliver the customer experience required to accomplish its mission and realize its vision.
The Clearing’s CX consulting services ensure that your organizational design focuses all available resources on the most important aspects of business and customer needs. Concentrating on the fewest, most critical elements will reveal an organizational structure that creates the space for leaders and employees to better serve customers and provide results.
Transforming your customer experience requires leaders to view their business through a customer’s lens and then make the incremental changes required to improve.
Our customer experience consultants help organizations transform their values, structures, operations, technology, and culture to mature their CX capabilities by creating an environment that focuses on the customer and delivers a high-quality customer experience at scale.
Your organization’s brand is a collective emotional and cognitive perception your customers form based on your customer experience strategy and their interactions with your people, processes, systems, and countless other interactions. To succeed, your brand must evolve to meet your customer’s needs at every touchpoint along their customer journey.
We offer a variety of brand services including:
Our interactive and experiential leadership training workshops provide participants the opportunity to reflect on and apply their learning to current challenges, strengthening their ability to manage complexity and competing priorities, guiding teams towards success, shifting high performers toward leadership roles, enhancing the development of seasoned executives, and more.
Our offerings include, but are not limited to:
The Clearing offers a wide variety of customized leadership coaching services as a catalyst or complement to our business transformation services.
Our one-on-one leadership coaching supports managers and executives seeking to achieve personal and organizational success by aligning their behaviors and actions with those objectives and ensuring accountable progress toward those objectives.
The Clearing combines data science, social science, and visual tools in a manner uniquely suited for the strategic transformation of federal systems through organizational design.
Designing and sustaining a strategic transformation requires a basis of theory along with a set of skills that reinforce people, processes, and systems as they change. Sustaining and thriving in change demands that leaders focus on four areas:
The Clearing’s approach to project and program management focuses on identifying and delivering the fewest, most important initiatives that will provide an organization with the best customer results and the highest growth.
Our certified project managers use best industry practices and our custom project management methodologies to create a program structure that provides clear governance, enrollment of stakeholders, strategic communications, and risk management roles to ensure successful outcomes.
Our management consulting approach aligns and builds trust among leaders and stakeholders and creates clarity on which initiatives should be tackled first. Our project managers then work with clients to drive the initiatives to successful completion.
The Clearing’s strategic communications consultants are skilled at developing communication strategies that work within the culture of the organization and meet stakeholder needs. Additionally, our strong graphics capabilities allow us to create compelling, concise, and impactful presentations and thought leadership products to support strategic communications initiatives.
The Clearing’s strategy facilitation services help clients design and run successful in-person or virtual strategy sessions that ensure the group’s goals are met.
Our facilitation sessions allow participants to exchange information, engage in meaningful dialogue, and discuss actionable matters. In each session, The Clearing’s strategy consultants will work to balance the passion of the group, the agenda, and the leaders’ needs to guide the group to the intended outcome. We facilitate senior leadership discussions, business meetings, and off-sites, as well as negotiations in and across organizations.
The Clearing’s agile change management consultants help our clients “lead through change” by:
Our agile change management methodology creates a shared perspective and shared intent among critical stakeholders, mitigates risks, enrolls stakeholders, and determines behaviors necessary to implement and sustain the change.
The Clearing provides forward-looking management strategy consulting services to increase organizational effectiveness, growth, and innovation.
We combine our innovative strategic thinking with our client’s existing organizational strategy knowledge and expertise to develop pragmatic and actionable solutions to strategic challenges.
Our corporate strategy consulting services blend strategy and design with the critically important voice of the customer and build alignment across the organization to deliver lasting, meaningful, and actionable change.
