Tag: Leadership
How to Engage Front-Line Employees to Hear and Relay the Voice of the Customer
Providing an exceptional customer experience is more important than ever before. Consumers won’t think twice about taking their business to a competitor if they have a poor customer experience with your brand. According to Bain & Co, a customer is 4 times more likely to buy from a competitor if the problem is service-related vs. […]
How to Manage the Gap Between Vision and Current Reality
By Chris McGoff
Peak performance cultures maintain a felt sense of creative tension. Peter Senge, author of The Fifth Discipline, says creative tension is the “gap between vision and current reality. It is a source of energy. If there were no gap, there would be no need for any action to move towards the vision.” Creative tension can […]
How Great Leaders Make Tough Decisions
By Chris McGoff
As business leaders we routinely find ourselves in the middle of arguments. At least we hope so. Because the more passion we generate about our company and its mission, the more our people will engage in arguments about strategy, structure, budgets, and action plans. Peak performance leaders know arguments and debates are inevitable. They also know how to best resolve […]
Are Your Employees Victims, or Empowered? How to Create a Company Culture of Self-Actualization
A good leader is highly attuned to their organization’s culture. And because it is a leader’s responsibility to model the language of accountability, responsibility, and taking authority for our actions and results, those employees who do not fit this behavior tend to challenge us the most. These employees have a victim mentality. This mentality can […]
Change Management in the Federal Workplace
Government agencies deal with a wide range of challenges – adapting to new technology, adjusting to new leadership and regulations, and dealing with a variety of employee issues like training and retention. Government agencies can use change management best practices to more successfully address challenges like these, while boosting employee morale. Change management can motivate […]
Four Things Nobody Tells Leaders: Part 1
While managers typically receive training on how to manage, they don’t always receive training on how to lead. Understanding universal patterns of group behavior will help managers become extraordinary leaders. The Clearing’s Founder, Chris McGoff, identifies these patterns as The PRIMES, and explains how leaders can use The PRIMES to effectively communicate and solve problems. In […]
Breaking Down Change Management: Responsibilities for Employees at Every Level
Numerous studies have shown that humans are hardwired to resist change, making organizational change an uncomfortable process. Whether the change is a new organization-wide policy, a new software integration, or a merger with another company, employees will be required to spend time and effort shedding old habits and learning new processes before making progress. Failure […]
Even Tylenol Can’t Cure Uber’s Headaches
By Chris McGoff
The best and worst part of leading a company is the inevitable confrontation of one’s self. The job is like looking into a mirror in a fluorescent-lit bathroom. You can’t escape the details staring back at you, no matter how much you would like to run or hide. Issues of temper, fear, control, indiscretions, greed, […]