Tag: Customer experience

Welcome to Customer Experience MythBusters!

Customer Experience
By Yasmeen Burns

At The Clearing, we have the privilege of working with leaders of organizations of all shapes and sizes who are transforming into customer-centric powerhouses. Customer Experience or CX is a buzzword that is popping up all over the place. What do we mean when we say CX? Is it a trend or is it here […]


How to Engage Front-Line Employees to Hear and Relay the Voice of the Customer


Providing an exceptional customer experience is more important than ever before. Consumers won’t think twice about taking their business to a competitor if they have a poor customer experience with your brand. According to Bain & Co, a customer is 4 times more likely to buy from a competitor if the problem is service-related vs. […]

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Build Brand Loyalty and Customer Satisfaction Through Customer Feedback


With an unlimited amount of choices, consumer power is at an all-time high. According to Oracle’s Customer Experience Impact Report, 89% of customers began doing business with a competitor following a poor customer experience, which is why the customer experience has become key to creating a sustainable competitive advantage for any organization. So, exactly how […]

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How M-17-22 Will Impact Shared Services and Potentially Shift Thinking in the Federal Government

By Travis Wright

Recently, The Clearing’s, Travis Wright, spent an afternoon with Jd Walter, the Director of Customer Relationship Management at the Program Support Center (PSC) within the Department of Health and Human Services (HHS). During their discussion, Jd shared his thoughts on how M-17-22 and other recent mandates will impact shared services and potentially shift thinking in the federal […]

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Understanding the Customer Experience During Periods of Change


There are many different types of change that impact the experience customers have with your organization. Whether your organization is rebranding, transitioning through a merger or acquisition, or simply adopting new technology, there is significant impact on customers. Mishandling the transition alienates good customers, confuses employees, and leaves everyone feeling let down. So, it’s important […]

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