Category: Customer Experience

Customer Experience MythBusters: Pizza Parties Increase Employee Experience

Customer Experience
By Lindsey Ryan, Brandon Cloud (Contributor)

I’ve recently been rewatching The Office. If you’re a fan like me, you’re familiar with self-proclaimed “World’s Best Boss” Michael Scott and his frequent and desperate attempts to win the hearts and minds of his employees. Often Michael tempts staff with free food and social events: Pizza by Alfredo and “Movie Mondays.” While Michael means […]

Tags: ,

Customer Experience Myths #1: CX Can’t be Quantified

Customer Experience
By Lindsey Ryan

Every organization exists and evolves because we, as customers, see value in our lives. In the broadest sense, a customer is anyone who interacts with an organization whether they are an employee, paying for a product/service, or simply seeking information. CX captures the full spectrum of interactions a customer has with an organization across their […]

Tags: ,

Welcome to Customer Experience MythBusters!

Customer Experience
By Yasmeen Burns

At The Clearing, we have the privilege of working with leaders of organizations of all shapes and sizes who are transforming into customer-centric powerhouses. Customer Experience or CX is a buzzword that is popping up all over the place. What do we mean when we say CX? Is it a trend or is it here […]

Tags: