Category: Customer Experience
Customer Experience Myths #1: CX Can’t be Quantified
By Lindsey Ryan
Every organization exists and evolves because we, as customers, see value in our lives. In the broadest sense, a customer is anyone who interacts with an organization whether they are an employee, paying for a product/service, or simply seeking information. CX captures the full spectrum of interactions a customer has with an organization across their […]
Welcome to Customer Experience MythBusters!
By Yasmeen Burns
At The Clearing, we have the privilege of working with leaders of organizations of all shapes and sizes who are transforming into customer-centric powerhouses. Customer Experience or CX is a buzzword that is popping up all over the place. What do we mean when we say CX? Is it a trend or is it here […]