Tag: voice of the customer

How to Engage Front-Line Employees to Hear and Relay the Voice of the Customer


Providing an exceptional customer experience is more important than ever before. Consumers won’t think twice about taking their business to a competitor if they have a poor customer experience with your brand. According to Bain & Co, a customer is 4 times more likely to buy from a competitor if the problem is service-related vs. […]

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