Tag: shared services

People, Process, and Technology: Delivering Value by Successfully Executing the Shared Services Business Model

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By Jeff Kemmerer and Travis Wright

A key tenet in the Shared Services business model is that supported partners have the freedom to more fully focus on their core mission. In exchange, a shared service provider will deliver to these mission partners more effective, more efficient and significantly enhanced support services.    As with any significant change effort, the successful adoption […]

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Need to Free Up Resources To Focus On Mission Critical Activities? Shared Services Might Be Your Answer

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By Jeff Kemmerer and Julisa Mandeville

With the trending conversations and policy attention focused on making government agencies more cost-effective and streamlined, shared services seem “top of mind” for pressured agency leaders looking for solutions. Shared services can be a mechanism to find capacity and add value into your current system by offloading what can be done well by others. A […]

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How M-17-22 Will Impact Shared Services and Potentially Shift Thinking in the Federal Government

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By Travis Wright

Recently, The Clearing’s, Travis Wright, spent an afternoon with Jd Walter, the Director of Customer Relationship Management at the Program Support Center (PSC) within the Department of Health and Human Services (HHS). During their discussion, Jd shared his thoughts on how M-17-22 and other recent mandates will impact shared services and potentially shift thinking in the federal […]

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The Most Critical Factor to Achieving Shared Services Customer Satisfaction

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By Jeff Kemmerer

For a shared services provider of products or services, the ultimate judge of quality and value is the customer. Traditionally, customer satisfaction has been seen as one of those intangible attributes that doesn’t always fit neatly into a measurable key performance indicator; as such, many shared services providers may not take the time to assess […]

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Transforming to a Shared Services Model – The Hershey Company’s Journey

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By John Potts, Jeff Kemmerer, and Tim Rund

Organizations can now streamline processes, stay connected regardless of location, and through technology, can maximize resources on a global scale. Technology’s rapid innovation and adoption cycles  has a direct impact on how organizations manage lines of business and ultimately, transform the way we define shared services.   One such example was the transformation of The […]

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