Tag: shared services

The Most Critical Factor to Achieving Shared Services Customer Satisfaction

By Jeff Kemmerer

For a shared services provider of products or services, the ultimate judge of quality and value is the customer. Traditionally, customer satisfaction has been seen as one of those intangible attributes that doesn’t always fit neatly into a measurable key performance indicator; as such, many shared services providers may not take the time to assess […]

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Transforming to a Shared Services Model – The Hershey Company’s Journey

By John Potts, Jeff Kemmerer, and Tim Rund

Organizations can now streamline processes, stay connected regardless of location, and through technology, can maximize resources on a global scale. Technology’s rapid innovation and adoption cycles  has a direct impact on how organizations manage lines of business and ultimately, transform the way we define shared services.   One such example was the transformation of The […]