In today’s environment, civilian government leaders are faced with:
- Urgent obligation to improve the customer experience
- Increasing complexity
- Declining budgets
- Expansive mandates
The Clearing’s public sector consultants cut through the swirl of complexity and apply laser-like focus to those ideas or initiatives that will bring forward the most value to stakeholders.
- Bringing together the key stakeholders to gain a shared perspective
- Developing the fewest, most important initiatives that are of the highest value
- Applying a relentless focus and rigor on implementation
Along the way, a focus on the customer experience needs remains the hallmark of the undertaking.
The Clearing works extensively with civilian government agencies, working with those that improve our healthcare, safeguard our homeland, protect our environment, strengthen our cyber security, accelerate the adoption of cloud computing, and provide international aid and development. Our consultants work with leaders to:
In the face of new and emerging threats both at home and abroad, the mission of defense and intelligence agencies has never been more important. Today, those that want to harm the U.S. and its allies can be elusive and unpredictable adversaries. For those that want to harm on the battlefield, in everyday settings, and in cyberspace, the American response will continue to be preemptive, courageous, and strong. Our defense and intelligence leaders must respond with ever more ingenuity and know-how, the hallmark of the American spirit and our response to adversity throughout history.
In the face of these challenges, government defense and intelligence leaders are faced with declining budgets, increasing obligations, greater complexity, and a mandate to protect the warfighter and the homeland on all fronts. To accomplish these equally important mandates, leaders are required to cut through the complexity, anticipate their customer needs, prioritize different courses of action, and bring teams together to accomplish the mission in an innovative and cost-effective manner.
The Clearing has guided leaders in this community through critically important and complex missions and initiatives. We have assisted leaders:
- Challenge the status quo by developing robust strategies that shift the conversation from what makes things hard to what is possible
- Determine the fewest, most important initiatives that will drive accelerated outcomes
- Develop and maintain a culture of high performance that can successfully take on challenges and ambiguity
- Create rapid-response systems that permit decisions to be made quickly and with full information
- Developing efficient organizational structures that do away with complexity and allow for the rationalization of skill sets and priorities
- Define the stakeholders that are the most important to the work and develop an effective enrollment and messaging outreach campaign
State and local governments are the true pillars of American society. Tasked with providing basic services, education, law enforcement, healthcare, and infrastructure, state and local government agencies are on the front line of the provision of services to their constituents. Customer service and the customer experience is critical, transparency is essential, and civic engagement is necessary.
These factors, coupled with the ever present challenges of rising costs, reduced budgets, demanding customers, and fluctuating areas of commercial and residential activity, make it essential for state and local governments to remain focused on procuring and providing innovative products and services for their constituents and finding ways to reduce cost in the most judicious manner.
Our public sector consultants work extensively with state and local government agencies, working with those that provide law enforcement, build and maintain our infrastructure, and improve our healthcare. Our consultants work with leaders to:
- Bring teams together to create and sustain effective strategies that advance the public good in the most cost efficient manner
- Execute decisions quickly and implement with speed and clarity to keep up with ever-changing demands and conditions
- Create and sustain high performance cultures that can tolerate and thrive in uncertainty and ambiguity
- Undertake equally important mandates by cutting through the complexity, anticipating customer needs, and prioritizing different courses of action
- Work with executives and middle-managers to become powerful and effective leaders in every circumstance
Recent examples of our work
In an effort to further our client’s initiatives to integrate service delivery and reduce cost through a more strategic location of operations, our client consolidated from 17 locations into a single office, which will serve as headquarters and a single satellite office in Utah.
The Clearing provided expertise and formal guidance on how to manage changes experienced by staff as a result of the space consolidation project and subsequent organizational transformation. Specifically, The Clearing developed an internal and external communications strategy and implementation plan, created employee engagement strategies, facilitated meetings, conducted surveys, managed feedback, provided leadership coaching, evaluated culture and values, and established a customer focused culture.
The Clearing is proud to support the establishment of a new agency. Our client was facing the unique challenge of bringing together three legacy organizations. Our client was facing a substantial challenge to bring the people, processes, and culture of these three organizations into alignment as a new agency.
The Clearing helped create the organizational foundation to align the multiplicity of cultures within the organization and determine new approaches to remove entrenched, outdated, legacy processes.
We brought the team from fragmentation to cohesion, creating an environment of innovation and urgency to achieve a new era of productivity and success in bringing answers to the families of missing personnel from past conflicts. Our work resulted in:
- Clarified agency vision and leaders aligned around common direction
- Optimized agency resources due to clarified roles and responsibilities
- Increased visibility into performance and areas for improvement
- A culture of effectiveness, and an empowered workforce that feels informed and acknowledged
This program was created to help government modernize its information technology. To meet a rapidly growing demand for these services, the program needed to innovate their processes, improve interagency communications, and strengthen their value proposition. The leadership engaged The Clearing to powerfully navigate this growth period and make the necessary adjustments to raise the program to its next level of performance.
The Clearing leverages its experience and subject matter expertise in implementing government-wide strategic frameworks in IT organizations to successfully implement change.
The Clearing’s team enabled our client to strategically position itself across the federal enterprise, empowering our client to be more influential, relevant, and able to improve national security decisions. The Clearing developed a strategic, visual representation framework of the industrial security environment, including the threats and vulnerabilities that affect stakeholders throughout the system.
The Clearing also worked with our client’s leadership to identify the potential return on investment (ROI) for individual directorates, helping to convey the financial benefits of their operations. This analysis, coupled with the visual representation, provided the necessary framework for leaders and staff to improve their engagement with external stakeholders, enabling them to consistently and accurately share their unique value. Additionally, The Clearing supported integration by conducting analyses of the field offices and headquarters to articulate opportunities for improvement and better integration of headquarters and field activities.
The Clearing worked with the Director for Logistics to address waste and inefficiency in a $300 billion global logistics system. Over the years, mistrust and conflicting priorities within the Federal Government and U.S. military had led to numerous failed disaster response efforts and financial waste in the magnitude of hundreds of millions of US taxpayer dollars. The Director had already developed a broad vision of what a new interagency coordination effort could do to solve this problem.
To turn this vision into reality, The Clearing worked with her staff to develop a 500-day launch plan, managed the implementation of this plan and facilitated the formation of a ‘Whole of Government’ Coalition. Through this project, the U.S. Government developed an integrated approach to logistics resulting in cost savings and faster response time. This Coalition achieved significant impact in a short period of time including:
- Saving lives by expediting the delivery time of cholera kits from 10 weeks to 10 days
- Saving $116 million for Department of State on flights into Iraq, and
- Saving $2 million on hazardous material supplies for Deepwater Horizon response.
Our client’s Transforming Planning Program was launched in response to a Council directive to undertake a broad-scale review of the real estate development planning process. Significantly improving planning in the city required an enterprise perspective and the ability to navigate the individual organizational boundaries, politics, and personalities that had hampered previous efforts.
By providing an unbiased and intentional change management and stakeholder engagement approach, The Clearing helped a diverse group of stakeholders — city planners, developers, community leaders, and the planning board — develop a shared perspective on the existing city-run planning process that gave them new insight about what work to do first and why it matters to each group. Because of this work, conversations shifted from process-focused adversarial negotiations to outcome-focused collaborative dialogues; streamlined processes reduced ‘time to decision’ by over 50% with greater buy-in from key stakeholders; and transparent decision processes and practices aligned with the city’s vision and master plans.
Our client brings area leaders together to address major regional issues. Its membership is comprised of 300 elected officials from 22 local governments, two state legislatures, and U.S. Congress.
Our client saw opportunities to streamline redundancies across the region, more effectively use citizens’ resources and improve disaster preparedness and response.
The Clearing provided our client with stakeholder engagement expertise and managed a program that increased accountability, oversight, and efficiency of homeland security efforts and improved the effectiveness of coordinated cross-jurisdictional homeland security programs, including the FEMA UASI grants process.