Navy SeaPort-e Contract – The Clearing’s Contract Number N00178-16-D-8645

Sponsored by: The Naval Sea Systems Command (NAVSEA)

Who can use: Naval Sea Systems Command, Naval Air Systems Command, Space and Naval Warfare Systems Command, Naval Supply Systems Command, Military Sealift Command, Naval Facilities Command, Strategic Systems Programs, Office of Naval Research, the United States Marine Corps and other Department of Defense (DoD), non-DoD, or Joint agencies for work that is integrally related to product areas and mission.

Contract type: Fixed Price

Period covered by contract: 30 June 2016 through 4 April 2019.
NOTE: The Period of Performance for a Task Order can be up to five (5) years as long as the award date is 4 April 2019 or before. 

Contract administrator: John Miller, john.miller@theclearing.com, 202-558-6499

SeaPort-e Multiple Award Contracts (MACs) are designed to procure professional services that span the entire spectrum of mission areas supported by the Navy and Marine Corps organizations. In accordance with the requirements of clause H.11 of our SeaPort-e Prime contract, the following information is provided regarding The Clearing.

Zones covered by this contract:

Zone 2, National Capital

 

SeaPort-e Functional Areas Description of The Clearing’s Service Offering
3.18: Training Support

The Clearing’s Professional Development and Training Support is based on our PRIMES Methodology (as described in our book “The PRIMES: How Any Group Can Solve Any Problem” John Wiley & Sons, Inc., copyright © 2012), authored by Mr. Chris McGoff, founder of The Clearing. In the past three years we have designed and delivered support to the Defense Security Service (DSS), the DoD Intelligence Systems Support Office (ISSO), Defense POW/MIA Accounting Agency (DPAA), Social Security Administration, and others.

 

3.20: Program Support

The Clearing applies industry standards such as those from the Project Management Institute alongside our best practices to ensure tasks are properly sequenced, and risks are managed and ultimately minimized throughout the project. The Clearing utilizes the disciplined project and governance structures of our REDPOINT PRIME methodology to enable quick decision-making, timely and accurate information flow, and build a culture of accountability, action, and results. Program Support methods are rigorously followed on all tasks The Clearing performs.

 

3.21: Functional and Administrative Support

Successful execution of transformative initiatives requires commitment and action on the part of the entire organization. Our unique and proven approach produces (1) clarity of intent and direction; (2) increased stakeholder ownership; and (3) a shared commitment to achieving results that traditional approaches cannot deliver. We leave organizations engaged, equipped with a clear path forward, and more committed to driving toward their desired future.

 

3.22: Public Affairs and Multimedia Support

Strategic communications and public affairs are essential aspects of ensuring stakeholder awareness and buy-in for key organizational initiatives. The Clearing is adept at supporting the communications needs of large and complex organizations. Our communication plans allow organizations to take advantage of opportunities to amplify energizing messages, address the needs of different audiences, highlight the tools, methods, and channels available (e.g., intranet site, animations, brochures), and leverage the stakeholder analysis to time the release of sensitive messages in order to mitigate risks.

 

 

Below is a list of all task orders received under this contract:
n/a at this time

Below is a list of The Clearing’s SeaPort-e Teaming Partners:
n/a at this time

The Clearing’s Quality Management Plan
The Clearing Team’s Quality Control Plan (QCP) is outlined below, and details how we will ensure that the SeaPort-e ordering activity will receive high quality services and work products required by the contract. The Clearing Team’s approach to developing the QCP includes the following processes, standards, and procedures: Quality Standards; Deliverable Reviews; Quality Monitoring; Corrective Actions; and Reporting.

Quality Standards. The Clearing Team will use a detailed performance matrix in reviewing, monitoring, assessing, and reporting on the quality of deliverables and services. The matrix will include a full list of all services and deliverables detailed in the SOW, cross-referenced to the respective section of the SOW to which the service or deliverable is mapped. It will also provide the expected delivery date, the acceptable quality level, and an associated method of surveillance (e.g., user feedback, maximum acceptable number of hours, etc.) for each service or deliverable. The Clearing Team will design the performance matrix to increase visibility into the rigors of our quality assurance as well as providing the customer with a detailed description of the products and services it will receive, when it will receive them, and in which format (e.g., in person, Microsoft Word, graphic animation, etc.). The final QCP will be approved by the government’s Task Order PM and CO to increase the shared vision of how the contract will be delivered and executed and how The Clearing Team will ensure all deliverables and products meet or exceed expectations,

Deliverable Reviews. While each product or service will have a method of surveillance that allows the customer to monitor quality, The Clearing Team will also conduct its own thorough deliverable review before any products are delivered to the client. Deliverable reviews provide an opportunity to evaluate work products for adherence to standards and identify necessary improvements before final submission. The objective of a deliverable review is to identify potential corrective actions that will lead to removal of defects as early as possible in the development cycle of a work product and to ensure that all work products are created within the overall context of the project. The following represents the key roles and responsibilities required to support the execution of the deliverable review process:

  • Author– The author is the primary creator of the deliverable. The author confers with the PM to develop a review schedule for the deliverable. During the review, the author leads the reviewers in an analysis of the document and clarifies questions about the deliverable. The author edits the deliverable before a final review.
  • Project Manager– The PM is responsible for developing the overall review schedule of all products and performing final review and approval of deliverables before they are delivered to the client. Deliverables that are not approved are returned to the author for revisions.
  • COR– The COR is responsible for ensuring that The Clearing Team is adhering to the quality process and the agreed-upon performance matrix described in our QCP as well as inspect and accept final deliverables.

Quality Monitoring. The Clearing Team will also establish quality monitoring activities to monitor and evaluate adherence to the QCP. Specifically, a quality evaluation is a quality review to assess compliance with documented procedures, guidelines, standards, and functional requirements. Our QA Manager, in coordination with the TO Manager will conduct quality evaluations for processes and work products:

  • Process quality evaluations assess compliance with established procedures and guidelines. As an example, if a team member distributes a contract deliverable to the client without a quality check by the PM, as established by the QCP, the PM documents a corrective action and assigns it to the team member’s manager for resolution. Process quality evaluations also provide The Clearing Team an opportunity to identify trends and initiate process improvement initiatives as early as possible.
  • Work product evaluations assess compliance with established standards. As an example, if a deliverable is created that does not adhere to the standards established for this project, the PM documents a corrective action and assigns it to the appropriate person for resolution.
  • Contract reviews are conducted by our contract specialist, in concert with the Program Manager and Quality Control Manager, to continually monitor the performance against the Acceptance Criteria, conduct internal audits, identify the root causes of variances from the Acceptance Criteria, and work with the concerned TO team members to develop resolutions.

The process for each type of quality evaluation includes: planning the quality evaluation; conducting the quality evaluation; reporting results; and tracking corrective actions to closure.

Corrective Actions. The PM will maintain documentation of all corrective actions identified during The Clearing Team’s internal quality monitoring efforts, their impact upon delivery quality or schedule, the personnel responsible, and the expected mitigation or completion date. These corrective actions will be closely monitored from opening to closing to ensure that actions are executed properly and to the benefit of the client’s expected deliverables.

Reporting. The PM will maintain documentation of all deliverable review schedules, review checklists, approved deliverables, inspections, and results. Regular status reporting of quality assurance activities will provide The Clearing Team the opportunity to identify trends, quality issues, and potential areas for improvement. Adhering to the proposed schedule will also increase collaboration between The Clearing and the customer by ensuring expectations are met and that required products or services are delivered on or before schedule.