Insights, Ideas, and Inspiration from the minds of The Clearing’s passionate experts.

Maximize Your Influence and Knowledge By Spending Time With Your Customers

Blog
By Chris McGoff

Leaders and employees who are ready to move up in the ranks see opportunities to get involved and make significant contributions all around them. To be successful, it’s critical to focus on the right activities with the right people in order to maximize your influence and knowledge. There are four primary groups you likely interact […]

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One Man’s Story of War and Peace

Podcast
By Sean Follin

In our third episode, One Man’s Story of War and Peace, we speak with Professor Al Fuertes about his experience growing up in a war zone in the Philippines, and how that led him to become a practitioner in the field of conflict transformation. We also discover how some of our conventional notions of the […]

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Four Things Nobody Tells Leaders: Part 2

Blog

In our last post, Four Things Nobody Tells Leaders: Part 1, we examined four unanticipated difficulties that leaders face, and how THE PRIMES can help manage them. In case you need a refresher, THE PRIMES are frameworks for recognizing universal patterns of group behavior that can be used to effectively communicate and solve problems. In […]

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Four Things Nobody Tells Leaders: Part 1

Blog

While managers typically receive training on how to manage, they don’t always receive training on how to lead. Understanding universal patterns of group behavior will help managers become extraordinary leaders. The Clearing’s Founder, Chris McGoff, identifies these patterns as The PRIMES, and explains how leaders can use The PRIMES to effectively communicate and solve problems. In […]

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Focus on the Fewest, Most Important Requests Using This Time-Management Tip

Blog
By Chris McGoff

“Tell me the single most important piece of advice you have ever been given.” As a life-long learner, this is one of my favorite questions to ask some of my most influential and interesting clients. I once posed this question to Rob Wiltbank, CEO of Galois Inc., which uses applied mathematics to solve difficult technical […]

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Build Brand Loyalty and Customer Satisfaction Through Customer Feedback

Blog

With an unlimited amount of choices, consumer power is at an all-time high. According to Oracle’s Customer Experience Impact Report, 89% of customers began doing business with a competitor following a poor customer experience, which is why the customer experience has become key to creating a sustainable competitive advantage for any organization. So, exactly how […]

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How M-17-22 Will Impact Shared Services and Potentially Shift Thinking in the Federal Government

Blog
By Travis Wright

Recently, The Clearing’s, Travis Wright, spent an afternoon with Jd Walter, the Director of Customer Relationship Management at the Program Support Center (PSC) within the Department of Health and Human Services (HHS). During their discussion, Jd shared his thoughts on how M-17-22 and other recent mandates will impact shared services and potentially shift thinking in the federal […]

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Breaking Down Change Management: Responsibilities for Employees at Every Level

Blog

Numerous studies have shown that humans are hardwired to resist change, making organizational change an uncomfortable process. Whether the change is a new organization-wide policy, a new software integration, or a merger with another company, employees will be required to spend time and effort shedding old habits and learning new processes before making progress. Failure […]

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Three Focus Areas to Create an Organizational Culture that Fosters Retention

Blog

Employee turnover is a costly problem for today’s organizations. Finding and training a replacement is both time-consuming and expensive, and often, important knowledge is lost when a good employee resigns. Organizations that value employee retention seek out ways to build loyalty and engagement in order to prevent the loss of time, money, and knowledge. Here’s […]

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