Insights, Ideas, and Inspiration from the minds of The Clearing’s passionate experts.

Accountability Starts With The Hiring Process

Blog
By Chris McGoff

How often do you hear organizations talk about the importance of accountability or personal responsibility? It’s listed in their core values, encouraged between employees, and promoted with customers. Since accountability is a critically important driver of success, more organizations should consider accountability at the earliest stage of engaging potential hires. Think about it — most […]

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Voice of the Customer Feedback for Government Agencies: Why They Need It & How to Use It

Blog

In our recent blog, we discussed how organizations should use Voice of the Customer (VoC) feedback to build brand loyalty and customer satisfaction. In case you need a refresher, VoC describes the process of capturing and incorporating your customer’s expectations and feedback into employee behavior and everyday operations. With this definition in mind, it may […]

The Business Lesson I Learned From My Roomba

Blog
By Sean Follin

Charlie Munger, the equally successful yet less well-known partner of Warren Buffet, is considered to be the one of the smartest generalists of all time. His success is likely due to the fact that he finds a “lesson” in everything. Charlie is notorious for taking high-level concepts from different fields, especially psychology, and distilling the […]

Need to Free Up Resources To Focus On Mission Critical Activities? Shared Services Might Be Your Answer

Blog
By Jeff Kemmerer and Julisa Mandeville

With the trending conversations and policy attention focused on making government agencies more cost-effective and streamlined, shared services seem “top of mind” for pressured agency leaders looking for solutions. Shared services can be a mechanism to find capacity and add value into your current system by offloading what can be done well by others. A […]

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Maximize Your Influence and Knowledge By Spending Time With Your Customers

Blog
By Chris McGoff

Leaders and employees who are ready to move up in the ranks see opportunities to get involved and make significant contributions all around them. To be successful, it’s critical to focus on the right activities with the right people in order to maximize your influence and knowledge. There are four primary groups you likely interact […]

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One Man’s Story of War and Peace

Podcast
By Sean Follin

In our third episode, One Man’s Story of War and Peace, we speak with Professor Al Fuertes about his experience growing up in a war zone in the Philippines, and how that led him to become a practitioner in the field of conflict transformation. We also discover how some of our conventional notions of the […]

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Four Things Nobody Tells Leaders: Part 2

Blog

In our last post, Four Things Nobody Tells Leaders: Part 1, we examined four unanticipated difficulties that leaders face, and how THE PRIMES can help manage them. In case you need a refresher, THE PRIMES are frameworks for recognizing universal patterns of group behavior that can be used to effectively communicate and solve problems. In […]

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Four Things Nobody Tells Leaders: Part 1

Blog

While managers typically receive training on how to manage, they don’t always receive training on how to lead. Understanding universal patterns of group behavior will help managers become extraordinary leaders. The Clearing’s Founder, Chris McGoff, identifies these patterns as The PRIMES, and explains how leaders can use The PRIMES to effectively communicate and solve problems. In […]

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Focus on the Fewest, Most Important Requests Using This Time-Management Tip

Blog
By Chris McGoff

“Tell me the single most important piece of advice you have ever been given.” As a life-long learner, this is one of my favorite questions to ask some of my most influential and interesting clients. I once posed this question to Rob Wiltbank, CEO of Galois Inc., which uses applied mathematics to solve difficult technical […]

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