Insights, Ideas, and Inspiration from the minds of The Clearing’s passionate experts.

Four Things Nobody Tells Leaders: Part 1

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While managers typically receive training on how to manage, they don’t always receive training on how to lead. Understanding universal patterns of group behavior will help managers become extraordinary leaders. The Clearing’s Founder, Chris McGoff, identifies these patterns as The PRIMES, and explains how leaders can use The PRIMES to effectively communicate and solve problems. In […]

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Build Brand Loyalty and Customer Satisfaction Through Customer Feedback

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With an unlimited amount of choices, consumer power is at an all-time high. According to Oracle’s Customer Experience Impact Report, 89% of customers began doing business with a competitor following a poor customer experience, which is why the customer experience has become key to creating a sustainable competitive advantage for any organization. So, exactly how […]

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How M-17-22 Will Impact Shared Services and Potentially Shift Thinking in the Federal Government

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By Travis Wright

Recently, The Clearing’s, Travis Wright, spent an afternoon with Jd Walter, the Director of Customer Relationship Management at the Program Support Center (PSC) within the Department of Health and Human Services (HHS). During their discussion, Jd shared his thoughts on how M-17-22 and other recent mandates will impact shared services and potentially shift thinking in the federal […]

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Breaking Down Change Management: Responsibilities for Employees at Every Level

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Numerous studies have shown that humans are hardwired to resist change, making organizational change an uncomfortable process. Whether the change is a new organization-wide policy, a new software integration, or a merger with another company, employees will be required to spend time and effort shedding old habits and learning new processes before making progress. Failure […]

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Three Focus Areas to Create an Organizational Culture that Fosters Retention

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Employee turnover is a costly problem for today’s organizations. Finding and training a replacement is both time-consuming and expensive, and often, important knowledge is lost when a good employee resigns. Organizations that value employee retention seek out ways to build loyalty and engagement in order to prevent the loss of time, money, and knowledge. Here’s […]

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Six Pitfalls to Gaining Organizational Alignment and How to Overcome Them

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From ambitious start-ups to government agencies to mature corporations, there is a critical element that is often overlooked: organizational alignment. It’s the glue that connects leadership and employees, the organization and its customers, and strategy to the mission. An aligned organization is more agile and responsive to changes in the operating environment and is able […]

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Leaders at Every Level: How to Turn Your Everyday Employees into Corporate Leaders

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Today’s employees are increasingly concerned with job growth and advancement. Millennials, especially, are more likely to seek out positions in organizations that encourage them to grow and develop in their careers, and companies have caught on to the benefits of promoting leadership skills among all employees. These benefits include: Creating a team of employees who […]

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Is Your Organizational Culture Working Against Employee Engagement?

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“Organizational culture” and “employee engagement” are big buzzwords. Today’s organizations spend a total of $720 million each year studying employee engagement and countless hours nurturing their ideal culture, because research has shown us that both culture and engagement are critical for increasing productivity and retaining the best employees. However, best intentions do not always end […]

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7 Tips for Improving Your Customer Experience

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Most managers and executives are under tremendous pressure to grow their organizations. While many businesses have historically focused marketing and growth investments on brand development and lead generation, the most successful brands focus strategic resources on deeply understanding their current customers and how to retain them over the long term. If you want to improve […]