Category: Blog

6 Best Practices to Facilitate Successful Meetings [Part 2]

Blog, Business, Leadership
By Tara Carcillo

In part one of this two-part blog series, “Nine Best Practices to Design Meetings that Produce Results”, we touched on the importance of having a designated facilitator to lead meetings. Meeting facilitation is the process of designing and running a successful meeting of the minds, and the management of a process to meet the goals […]

9 Best Practices to Design Meetings that Produce Results [Part 1]

Blog, Ideas, Workplace
By Tara Carcillo

According to Atlassian, U.S. workers waste about 31 hours per month in meetings. Many studies indicate that time wasted in meetings is one of the most costly problems in every industry, across every organization. In order to help you eliminate wasted time in meetings, we’ve compiled a list of nine critical requirements that, if followed, […]

How to Engage Front-Line Employees to Hear and Relay the Voice of the Customer

Blog

Providing an exceptional customer experience is more important than ever before. Consumers won’t think twice about taking their business to a competitor if they have a poor customer experience with your brand. According to Bain & Co, a customer is 4 times more likely to buy from a competitor if the problem is service-related vs. […]

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How to Manage the Gap Between Vision and Current Reality

Blog
By Chris McGoff

Peak performance cultures maintain a felt sense of creative tension. Peter Senge, author of The Fifth Discipline, says creative tension is the “gap between vision and current reality. It is a source of energy. If there were no gap, there would be no need for any action to move towards the vision.” Creative tension can […]

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How Great Leaders Make Tough Decisions

Blog
By Chris McGoff

As business leaders we routinely find ourselves in the middle of arguments. At least we hope so. Because the more passion we generate about our company and its mission, the more our people will engage in arguments about strategy, structure, budgets, and action plans. Peak performance leaders know arguments and debates are inevitable. They also know how to best resolve […]

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Are Your Employees Victims, or Empowered? How to Create a Company Culture of Self-Actualization

Blog

A good leader is highly attuned to their organization’s culture. And because it is a leader’s responsibility to model the language of accountability, responsibility, and taking authority for our actions and results, those employees who do not fit this behavior tend to challenge us the most. These employees have a victim mentality. This mentality can […]

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Change Management in the Federal Workplace

Blog

Government agencies deal with a wide range of challenges – adapting to new technology, adjusting to new leadership and regulations, and dealing with a variety of employee issues like training and retention. Government agencies can use change management best practices to more successfully address challenges like these, while boosting employee morale. Change management can motivate […]

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Why Creating a Successful Company Requires You to Go Beyond the Entrepreneurial Mindset

Blog
By Chris McGoff

‘”And it is my pleasure to introduce Chris McGoff. Chris is …” As a professional speaker, I hear myself introduced all the time. My host usually reads an introduction that I wrote, so I was surprised by my negative reaction when I was recently introduced as a serial entrepreneur. It wasn’t the first time that […]

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