9th Shared Services & Process Improvement Conference for Higher Education & Government Summit

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Shared Services Process Improvement

The Shared Services Outsourcing Network’s (SSON) “9th Shared Services & Process Improvement for Higher Education & Government Summit” was recently held in Washington, DC, from November  30 – December 2, 2016.  SSON Sponsors include Chazey Partners, BCG Public Sector, Deloitte, the NASA Shared Services Center (NSSC) the HHS Program Support Center (PSC), Workday, and The Clearing as “Knowledge Curator” for the event.

The conference addressed challenges and opportunities for shared services within the higher education and public sector communities and provided thought provoking discussions on whether it is actually possible “to do more with less”, and what it takes for an organization to drive more value and process improvement into their shared service organization.  More than 150 attendees focused on:

  • How to create successful shared services road maps to launch, maintain, expand, and/or improve a cost-effective and efficient shared services program for higher education or government sponsors
  • How to identify the various model structures, practice methods, and partnership opportunities that will enable the successful initiation of a proposed shared services program, and/or how best to enhance existing shared services business offerings
  • How to leverage the vital elements needed to sustain successful shared services operations, such as “how to keep up your government shared services momentum” and “how to ensure service delivery excellence”

Jim Nuttle, The Clearing’s resident Graphic Artist, captured these important discussions in graphic form. The graphics highlighted the challenges facing shared services communities.

 

 The images from this session are featured in this section.

Institutionalizing Shared Services

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Effective Practices

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Effective Collaboration

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What About the Current Situation Needs Change

 

 


 

 

 

2016 Shared Services Summit

2016 Shared Services Summit

During the 2016 Shared Services Summit, sponsored by AGA, ACT-IAC and the Shared Services LeadershipCoalition, 400 government and industry leaders from across the entire Federal CxO community (acquisition, financial, grants, HR and IT) discussed the most pressing opportunities and challenges to sustaining progress in shared services implementation through the 2016 Presidential transition. The summit featured discussions on what to expect from the next administration and success stories in the global public and private sectors.

The Clearing’s long time partner, Jim Nuttle, did a live capture of these discussions to produce a visual shared services story. The discussion and the visual created a shared perspective among some of the most influential shared services experts in the country. As a result, the group was able to gain a shared understanding of:

  • How shared services models are flexible, agile, and repeatable
  • Why shared services are important in the public and private sector
  • What roadblocks are preventing adoption and implementation
  • Where shared services will be in the not so distant future

 

The images from this sessions are featured here.

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Leveraging One Voice

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Delivering Customer Value

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Handling Process Differences

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Shared Services Transition Project

 

 

 

 

 

 

 

 

 

 

 

 


 

 

Shared Services Visualization Session

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Shared Services Business Models

On September 23d, 2016 The Clearing hosted a number of public and private sector representatives from the Shared Services Leadership Coalition (SSLC) and the Partnership for Public Service (PPS) to discuss the current state of federal shared services and the future state options for consideration.
  • The morning session focused on what a future business model might look like in the Federal shared services sector.
  • The afternoon session was a discussion on what a framework for a government-wide, multi-sector, and competitive shared services marketplace might look like in the future.

 

 The images from this session are featured in this section.

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Mitigating Actions of Shared Services

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Understanding the Why and How of Shared Services

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How to Get to the Desired Future

 

 

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Standardizing Shared Services

 

 

 


 

 

 

 

 

The Clearing and our experienced shared services consultants have found that the execution of shared services models and the people involved ultimately determine success or failure. Visit the Shared Services section of our website to learn more.