Category: Blog

Actionable Advice To Increase Employee Engagement

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When employees are engaged, morale and productivity increase along with higher overall business performance. While most leaders understand the importance of employee engagement, many struggle with how to successfully engage their employees. According to a Gallup study, 70% of U.S. workers are not engaged at work. This universal lack of employee engagement is a serious […]

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People, Process, and Technology: Delivering Value by Successfully Executing the Shared Services Business Model

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By Jeff Kemmerer and Travis Wright

A key tenet in the Shared Services business model is that supported partners have the freedom to more fully focus on their core mission. In exchange, a shared service provider will deliver to these mission partners more effective, more efficient and significantly enhanced support services.    As with any significant change effort, the successful adoption […]

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Accountability Starts With The Hiring Process

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By Chris McGoff

How often do you hear organizations talk about the importance of accountability or personal responsibility? It’s listed in their core values, encouraged between employees, and promoted with customers. Since accountability is a critically important driver of success, more organizations should consider accountability at the earliest stage of engaging potential hires. Think about it — most […]

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Voice of the Customer Feedback for Government Agencies: Why They Need It & How to Use It

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In our recent blog, we discussed how organizations should use Voice of the Customer (VoC) feedback to build brand loyalty and customer satisfaction. In case you need a refresher, VoC describes the process of capturing and incorporating your customer’s expectations and feedback into employee behavior and everyday operations. With this definition in mind, it may […]

The Business Lesson I Learned From My Roomba

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By Sean Follin

Charlie Munger, the equally successful yet less well-known partner of Warren Buffet, is considered to be the one of the smartest generalists of all time. His success is likely due to the fact that he finds a “lesson” in everything. Charlie is notorious for taking high-level concepts from different fields, especially psychology, and distilling the […]

Need to Free Up Resources To Focus On Mission Critical Activities? Shared Services Might Be Your Answer

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By Jeff Kemmerer and Julisa Mandeville

With the trending conversations and policy attention focused on making government agencies more cost-effective and streamlined, shared services seem “top of mind” for pressured agency leaders looking for solutions. Shared services can be a mechanism to find capacity and add value into your current system by offloading what can be done well by others. A […]

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Four Things Nobody Tells Leaders: Part 2

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In our last post, Four Things Nobody Tells Leaders: Part 1, we examined four unanticipated difficulties that leaders face, and how THE PRIMES can help manage them. In case you need a refresher, THE PRIMES are frameworks for recognizing universal patterns of group behavior that can be used to effectively communicate and solve problems. In […]

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Four Things Nobody Tells Leaders: Part 1

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While managers typically receive training on how to manage, they don’t always receive training on how to lead. Understanding universal patterns of group behavior will help managers become extraordinary leaders. The Clearing’s Founder, Chris McGoff, identifies these patterns as The PRIMES, and explains how leaders can use The PRIMES to effectively communicate and solve problems. In […]

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