Category: Blog

Leaders at Every Level: How to Turn Your Everyday Employees into Corporate Leaders

Blog

Today’s employees are increasingly concerned with job growth and advancement. Millennials, especially, are more likely to seek out positions in organizations that encourage them to grow and develop in their careers, and companies have caught on to the benefits of promoting leadership skills among all employees. These benefits include: Creating a team of employees who […]

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Is Your Organizational Culture Working Against Employee Engagement?

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“Organizational culture” and “employee engagement” are big buzzwords. Today’s organizations spend a total of $720 million each year studying employee engagement and countless hours nurturing their ideal culture, because research has shown us that both culture and engagement are critical for increasing productivity and retaining the best employees. However, best intentions do not always end […]

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7 Tips for Improving Your Customer Experience

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Most managers and executives are under tremendous pressure to grow their organizations. While many businesses have historically focused marketing and growth investments on brand development and lead generation, the most successful brands focus strategic resources on deeply understanding their current customers and how to retain them over the long term. If you want to improve […]

Understanding the Customer Experience During Periods of Change

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There are many different types of change that impact the experience customers have with your organization. Whether your organization is rebranding, transitioning through a merger or acquisition, or simply adopting new technology, there is significant impact on customers. Mishandling the transition alienates good customers, confuses employees, and leaves everyone feeling let down. So, it’s important […]

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Even Tylenol Can’t Cure Uber’s Headaches

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By Chris McGoff

The best and worst part of leading a company is the inevitable confrontation of one’s self. The job is like looking into a mirror in a fluorescent-lit bathroom. You can’t escape the details staring back at you, no matter how much you would like to run or hide. Issues of temper, fear, control, indiscretions, greed, […]

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The Most Critical Factor to Achieving Shared Services Customer Satisfaction

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By Jeff Kemmerer

For a shared services provider of products or services, the ultimate judge of quality and value is the customer. Traditionally, customer satisfaction has been seen as one of those intangible attributes that doesn’t always fit neatly into a measurable key performance indicator; as such, many shared services providers may not take the time to assess […]

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10 Steps for Improving Performance and Maintaining A Strong Culture During a Merger

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By Ron Ivey

Anyone who has gone through a merger or acquisition knows that they are riddled with social, cultural, economic, and technical complexity. Acquirers spend a tremendous amount of time working on the financial and operational aspects of the merger and acquisition transaction, but often neglect the equally important “soft” task of aligning two organizations whose cultures […]

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Understanding (and Rectifying) Generational Differences in the Workforce

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As of February 2017, a Google search of the term “managing millennials” will yield nearly 26 million results. As older generations age and retire, more and more attention is paid to the newest additions to the workforce. Generations on the whole are usually measured in anywhere from 12 to 20 year increments, which can make […]

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