Category: Blog

The Most Critical Factor to Achieving Shared Services Customer Satisfaction

Blog
By Jeff Kemmerer

For a shared services provider of products or services, the ultimate judge of quality and value is the customer. Traditionally, customer satisfaction has been seen as one of those intangible attributes that doesn’t always fit neatly into a measurable key performance indicator; as such, many shared services providers may not take the time to assess […]

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10 Steps for Improving Performance and Maintaining A Strong Culture During a Merger

Blog
By Ron Ivey

Anyone who has gone through a merger or acquisition knows that they are riddled with social, cultural, economic, and technical complexity. Acquirers spend a tremendous amount of time working on the financial and operational aspects of the merger and acquisition transaction, but often neglect the equally important “soft” task of aligning two organizations whose cultures […]

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Understanding (and Rectifying) Generational Differences in the Workforce

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As of February 2017, a Google search of the term “managing millennials” will yield nearly 26 million results. As older generations age and retire, more and more attention is paid to the newest additions to the workforce. Generations on the whole are usually measured in anywhere from 12 to 20 year increments, which can make […]

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How You Can Help Your Organization Address Leadership and Cultural Challenges

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By Cara Valentino

Organizational culture, leadership, performance, and job satisfaction are all inextricably linked. Numerous studies have shown that employees want and need more coaching, mentoring, and training from either internal or external resources. I’ve seen individuals and entire organizations experience better performance, improved leadership, and increased job satisfaction as a direct result of these types of coaching […]

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Love Him or Hate Him, Tom Brady Has Mastered Performance and Here’s What We Can Learn From Him

Blog
By Sean Follin

Full disclosure — I’m not a sports guy. Don’t get me wrong, I play sports and lots of them. I just ended my fast-pitch baseball career last year, after all. However, Bud Light would never cast me in their chest-bumping-bowl-of-Utz-Party-Mix-spilling Sunday afternoon commercials. I just can’t get fired up about it. That said, Super Bowl […]

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How to Be Really Good at Getting Other People to Say “Yes” to You – Good Looks Not Required

Blog
By Sean Follin

This blog is part of a series, Leading From the Middle. This series teaches you how to improve the system and show the Man that Millennials know how to get stuff done. Gain new perspectives on leadership, plot the course, and make an impact, even if your title equates to something along the lines of […]

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Five Styles of Project Management and When to Use Them

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Effective project management is critical to business performance and organizational success. In fact, according to Project Management Institute, for every $1 billion invested in the United States, $122 million is wasted due to poor project performance. So how can your organization improve its operations and bottom line? When it comes to managing projects, the answer […]

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How to Determine if Someone is Ready to Progress to a Leadership Position

Blog
By Travis Wright

“LEADING is what you do when you 1) set strategic direction, 2) align resources, 3) inspire action, and 4) are accountable for results. Period. LEADING is available to anyone at anytime. Our world is full of books on ‘Leadership.’ Our world has enough ‘Leaders.’ The problem is that we have too few people LEADING,” courtesy of The PRIMES. […]

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